Services - ITES

extended Solutions Delivered

Technical Support

Application Support
Our professionals support your customers on your applications. Beta testing , Provide Training and Develop or enhance the Knowledge base

Desktop management
Our desktop professionals and secure remote-assist technologies support your IT department and end-users with

    • Diagnostic and root cause analyses
    • Security management
    • Tune up, performance and patch management
    • Back-up and archiving
    • Continuity support
    • Virtualization
  • Level 1, 2 and 3 Support – Consumer and Enterprise
    • Product Installation and Activation
    • Software Troubleshooting and Hardware Diagnosis – Remote, Voice and Chat 
    • Service Dispatch Validation
    • Up selling Products and Services
  • Telecom (Wireless, ISP)
    • Order Fulfillment - Customer Data Verification
    • Order Fulfillment - Customer Data Verification
    • Customer Service and Support
    • Offline Handset Programming
    • Account Modification
    • Warranty Exchanges
    • Fault Management
  • Helpdesk Support – Incident Management

Identifying

Logging

Categorizing

Prioritization

Diagnosis

Escalation

Investigation

Resolution

Recovery

 

 

 

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