Services - ITES

extended Solutions Delivered

 

An exceptional level of support for every customer. Since technology products and customer knowledge can range from basic to advanced, exsodel technical support solutions are designed to cover the full spectrum. Most technical issues don’t always occur during regular business hours, so we can provide 24-hour voice and cost-effective online assistance. From basic helpdesk to advanced hardware support, exsodel can help you choose the best mix of solutions for your customers.

 

Customer Support

Your customers - Our priority. exsodel can expertly handle both business-to-business and business-to-consumer , 24/7, 365 days a year.

When exsodel is your customer support partner, we are your voice. We incorporate your organization’s culture, brand, training, quality, technology, language and security requirements into your program. Flexibility is the key and we work with you to continually evaluate and improve all aspects of your program and its performance.

exsodel customer service is provided 24/7, 365 days a year.  We cover all the regions and countries where you need to provide service. exsodel can handle inquiries in customer’s preferred methods via email, online chat, and phone. We also provide options that enable exsodel support to perfectly fit your needs.

The result : Improved customer experience and satisfaction, increased support capacity and reduced costs

  • Up-sell, cross-sell, and retention
  • Comprehensive training which immerses agents in your culture, branding, technology, quality standards and other organizational characteristics
  • Complete scalability to handle any volume level

Agents for excellence - The key to any customer experience is the responsiveness and dedication of the agent. From the beginning of any service relationship, your agents will receive custom training built to your specifications. In most cases, exsodel clients participate directly in the training of agents assigned to their business. On-going quality control measures include disciplined contact center management and agent performance measurement.

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