An exceptional level of support for every customer. Since technology products and customer knowledge can range from basic to advanced, exsodel technical support solutions are designed to cover the full spectrum. Most technical issues don’t always occur during regular business hours, so we can provide 24-hour voice and cost-effective online assistance. From basic helpdesk to advanced hardware support, exsodel can help you choose the best mix of solutions for your customers.
Technical Support
Application Support
Our professionals support your customers on your applications. Beta testing , Provide Training and Develop or enhance the Knowledge base
Desktop management
Our desktop professionals and secure remote-assist technologies support your IT department and end-users with
- Diagnostic and root cause analyses
- Security management
- Tune up, performance and patch management
- Back-up and archiving
- Continuity support
- Virtualization
Customer Support
Your customers - Our priority. exsodel can expertly handle both business-to-business and business-to-consumer , 24/7, 365 days a year.
When exsodel becomes your customer support partner, we also become your voice. We incorporate your organization’s culture, brand, training, quality, technology, language and security requirements into your program. Flexibility is the key and we work with you to continually evaluate and improve all aspects of your program and its performance. The result: Improved customer experience and satisfaction, increased support capacity and reduced costs.
exsodel customer care service is provided 24/7, 365 days a year. We cover all the regions and countries where you need to provide service. Because today's customer's demand high professional support on their terms, exsodel can handle inquiries in all the customer preferred methods via email, online chat, web self-service and phone. We also provide options that enable exsodel support to perfectly fit your needs such as:
- Up-sell, cross-sell, and retention
- Comprehensive training which immerses agents in your culture, branding, technology, quality standards and other organizational characteristics
- Complete scalability to handle any volume level
- Accountability for variable pay at all levels throughout the organization
- Facilities are ISO 9001-2000 certified
Agents for excellence - The key to any customer experience is the responsiveness and dedication of the agent. From the beginning of any service relationship, your agents will receive custom training built to your specifications. In most cases, exsodel clients participate directly in the training of agents assigned to their business. On-going quality control measures include disciplined contact center management and agent performance measurement.
Quality
Identify client requirements.
- List the project deliverables.
- Set quality criteria for deliverables.
- Define quality standards for deliverables.
- Client agreement on targets.
- Identifying the quality control tasks to control quality
- Scheduling the control activities
- Listing the quality assurance activities
- Quality Assurance Plan, by creating an activity schedule